Guidance

Each consignment gets its own tracking code when it arrives at the THK warehouse. Enter that code in the search box at the top of the home page to see its current status.

• Received at warehouse: goods are at our Korean warehouse awaiting processing.
• Packed: goods have been counted, weighed and packed into a consignment.
• In transit: the shipment is on a flight to Vietnam.
• Customs clearance: the shipment has landed and is going through customs.
• Out for delivery: the shipment has left our Vietnamese warehouse.
• Delivered: the recipient has received the goods.

Statuses take some time to update after each leg. If your code still returns nothing after 24 hours, contact customer support with the code and the date you sent the goods.

THK Global Logistics collects your goods in Korea, handles them at our warehouse, flies them to Vietnam and delivers them to your recipient.

• Korea to Vietnam shipping: personal parcels, buying-agent orders, samples and moderate commercial volumes.
• Buying agent and consolidation: have several shops deliver to one warehouse address, then ship as a single consignment.
• Regular shippers: bulk order creation, periodic reconciliation and full documentation per consignment.

1. Contact us to get the warehouse address and your customer code.
2. Write your customer code on the parcel and send it to the THK warehouse, or book a pickup.
3. The warehouse counts, weighs and quotes the freight cost for you to confirm.
4. Once you agree, the goods are packed and loaded onto the next flight.
5. Follow progress with your tracking code on the Track order page.

The warehouse accepts goods Monday through Saturday. Anything checked in before 17:00 on Friday goes on the next available flight the following week.

Once the shipment lands in Vietnam and clears customs, it moves through our domestic carrier network to the recipient's address.

• The recipient should be at the registered address, or authorise someone else to sign for the parcel.
• Check the outside of the parcel before signing.
• Photograph the parcel on arrival, especially for fragile goods.
• If anything is damaged or missing, contact us within 48 hours with your tracking code and the photos.

You are charged on whichever is greater: actual weight or volumetric weight. Volumetric weight comes from the parcel's dimensions, so bulky but light goods can cost more than the scale suggests.

The rate is agreed before goods leave the warehouse. Nothing is added afterwards without telling you first.

• Use a sturdy cardboard box and tape all seams shut.
• Fill empty space so nothing shifts inside the box.
• Wrap glassware, liquid cosmetics and electronics individually.
• Write your customer code clearly on the outside.

For fragile items our warehouse team repacks them and tells you the extra cost before the shipment leaves.

• Flammable liquids, chemicals and pressurised aerosols.
• Loose batteries, or battery-powered devices that were not declared.
• Fresh food and anything requiring refrigeration.
• Items banned from import, or restricted items without the required permit.

If you are unsure whether we can carry your goods, ask before sending them to the warehouse.